FAQ – Terminology & Knowledge Management

This FAQ provides concise, practical answers to frequently asked questions about terminology management and knowledge management. It is aimed at editorial teams, project managers, subject matter experts, translators, and decision-makers who want to build a structured knowledge base or implement a terminology system like flashterm.

The content is based on typical customer questions and project experience – helping to better understand key concepts and make faster decisions.

Why an FAQ Makes Sense

In practice, terminology work raises many detailed questions – not just during implementation, but also in ongoing use. Which terms are binding internally? How should outdated terms be handled? Who is allowed to suggest terms? And what exactly is the difference between a concept and a term? A central FAQ helps keep track of things and promotes transparency – instead of answering the same questions repeatedly.

flashterm follows exactly this approach: simplifying processes, systematizing knowledge, and involving everyone. That’s why internal "terminology guidelines" often accompany the implementation – just like this page.

What is a preferred term?

A preferred term is the recommended designation for a specific concept. It replaces alternative or deprecated terms and is used consistently in communication, documentation, and translation. flashterm systematically supports the designation of such terms.

What is a concept?

A concept defines a specific meaning – independent of language. It can be expressed through various terms. In flashterm, every term is assigned to an overarching concept.

What is the difference between synonyms and alternative terms?

Synonyms are linguistically similar or equivalent, but not all are suitable for consistent use. flashterm distinguishes between preferred, alternative, and deprecated terms. This allows documentation of informal or outdated variants without compromising clarity.

Why do I need terminology management?

For consistent communication – both internally and externally. Terminology management reduces misunderstandings, accelerates translations, simplifies onboarding processes, and improves content quality. In multilingual or regulated industries, it’s an indispensable tool.

How do I start terminology work?

Ideally with a small, well-defined core of terms: product names, functions, or safety-relevant terminology. flashterm supports you with clear workflows, role models, and an intuitive user interface.

Who is responsible for terminology in a company?

Terminology work is a team effort – but it needs clear responsibilities. Often, responsibility lies with technical writing, translation management, or quality assurance. What matters is that there is a coordinating role to validate concepts, review terms, and manage approvals. flashterm supports this with role-based permissions, workflows, and comments to involve everyone – from departments to management.

What is knowledge management – and how does it relate to terminology?

Knowledge management secures and structures information in an organization – from process knowledge to product documentation. Terminology forms the linguistic foundation: only clearly defined terms enable knowledge to be efficiently found and conveyed.

Can I use flashterm without an IT department?

Yes. flashterm is web-based, GDPR-compliant, and ready to use – without technical hurdles. Even small teams or individual users benefit from its clear structure and intuitive operation.

How many languages does flashterm support?

flashterm is fully multilingual – you can manage any number of languages with language-specific terms, definitions, and context information. Perfect for translation, localization, and international communication.

How does flashterm integrate into existing processes?

Through open interfaces (REST API), standardized import/export formats, and customizable user roles, flashterm integrates flexibly into editorial systems, translation workflows, QA tools, and terminology processes.

What does flashterm cost?

flashterm is available as a single-user version, SaaS model, or classic purchase license – with optional services. We’re happy to advise you on the best option for your needs.

Still Have Questions?

This FAQ is regularly updated. If you’re missing a question or would like a personal consultation, feel free to use our contact form – we’re happy to help.

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